Customer Service - Hicks Plastics Company, Inc.
Hicks Plastics is committed to meet or surpass all
Quality Expectations of our Customers!

Here at Hicks Plastics your satisfaction is guaranteed! We strive to earn our customers' respect, repeat business and referrals.  Our Customer Service department is second to none and is fully responsible for handling your account, order processing, product and service questions, pricing information and general inquiries.

Hicks Plastics Customer Service Advantage:
• Complete customer support before, during and after the launch   of new programs
• Meet or surpass all customer expectations
• Qualified support to answer customer questions or concerns
• Provide solutions to manufacturing issues that may arise
• Establish strong customer relationships into the future
• On-time Delivery
• Complete customer satisfaction is guaranteed

Hicks Plastics Company, Inc. strives to achieve the highest standards of customer service and product quality.  Hicks Plastics Company, Inc. developed and implemented a quality management system to better satisfy the needs of its customers and to improve management of the company.  The quality management System complies with the international standard, IATF 16949:2016.  The system covers the processes of the company that result in the products it provides to its customers.  In addition, objectives have been established to allow Hicks Plastics Company, Inc. to achieve the highest standards for its products which are measured and monitored in order to evaluate the effectiveness of the quality management system.

The quality management system is designed to communicate the expectations of the customer, established controls that foster a culture of commiment to excellence and promote competency and awareness of responsibilities through training and management reviews.  The organization appoints a Management Representative for the quality management system to champion its implementation and maintenance.  The effectiveness of the quality management system is monitored by management to ensure objectives are being pursused and when appropriate improvement plans are put into place.